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Dec 2022 How to fuel innovation with agile data governance

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Thriving data cultures prioritize inclusion, collaboration, and transparency over command and control. They work iteratively vs. trying to "boil the ocean." But of course, this is easier said than done, right? 

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Support policy

Last Updated: June 2022 is committed to providing an outstanding member experience and taking every opportunity to learn from our community. Essential to that is providing support to members as they’re using the platform. This document outlines our support hours, channels, scope, and preventative measures.

Support hours support offers 8×5 coverage. Our hours are 9am – 5pm Central Time, Monday – Friday, excluding US Holidays listed below. Support requests may be submitted at any time through the channels outlined in this document.

The platform itself is monitored 24×7 as outlined in this document. Current status can be found at

US Holidays

Channels for requesting support

Official channels:

The support team exclusively monitors tickets from the following channels:

Scope of support coverage will provide support limited to the following scope of services. Issues outside of this scope will be reviewed and handled best as we can, with no guarantees of successful resolution. will not cover:

Proactive Monitoring employs multiple services to monitor our systems and applications 24×7 for problems and anomalous activity. In the event of any issue affecting’s applications, supporting servers, or databases, on call members of our Operations and Engineering teams will be notified and respond immediately to diagnose and address any issues.

Any service impacting event is also communicated through, with updates posting as the situation progresses to resolution.