Digital Event:

Dec 2022 How to fuel innovation with agile data governance

Save your seat!
Recent Webinar

Thriving data cultures prioritize inclusion, collaboration, and transparency over command and control. They work iteratively vs. trying to "boil the ocean." But of course, this is easier said than done, right? 

View all webinars

Support policy

Last Updated: June 2022

data.world is committed to providing an outstanding member experience and taking every opportunity to learn from our community. Essential to that is providing support to members as they’re using the data.world platform. This document outlines our support hours, channels, scope, and preventative measures.

Support hours

data.world support offers 8×5 coverage. Our hours are 9am – 5pm Central Time, Monday – Friday, excluding US Holidays listed below. Support requests may be submitted at any time through the channels outlined in this document.

The data.world platform itself is monitored 24×7 as outlined in this document. Current status can be found at status.data.world.

US Holidays

Channels for requesting support

Official channels:

The data.world support team exclusively monitors tickets from the following channels:

Scope of support coverage

data.world will provide support limited to the following scope of services. Issues outside of this scope will be reviewed and handled best as we can, with no guarantees of successful resolution.

data.world will not cover:

Proactive Monitoring

data.world employs multiple services to monitor our systems and applications 24×7 for problems and anomalous activity. In the event of any issue affecting data.world’s applications, supporting servers, or databases, on call members of our Operations and Engineering teams will be notified and respond immediately to diagnose and address any issues.

Any service impacting event is also communicated through status.data.world, with updates posting as the situation progresses to resolution.